10 Best IT Support, Help Desk Certifications & Courses 2023


Understanding how to use customer profile management software, for example, can help you better understand a customer you’re speaking with and make better decisions about their project requirements. In this post, we’ll look at the best IT support certifications and help desk certifications and the advantages of getting one. Understanding how to best support employees with their technological needs is a vital ability to have when working as an IT support professional or help desk administrator. Ensure you employ IT personnel with the right help desk support certification. Having the right knowledge and technique is essential to their portfolio and it is an advantage for them to be able to solve problems in an organization. Amidst numerous pieces of training available on IT, the professionalism of your staff is non-negotiable.

They can also assist you in making the transition from IT support to cybersecurity. At the very least, candidates should have one year of expertise with Cisco services and products. They should also be familiar with network fundamentals including IP addresses.

Go Beyond Customer & Partner Conference

Admissions advisors can provide more info about technical support programs & curriculum, admissions & start dates, certification tracks, career placement, tuition costs and personalized financial aid options. Other technicians will remain at the help desk and leverage help desk certifications their experience to become a help desk technician manager. The helpdesk has enabled you to demonstrate some of the soft skills important in tech. The MTA can help you build on that and specialize, even if you currently lack experience in a given domain.

  • This course provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals.
  • The course is instructed by Tareq who is an IT Professional with over 12 years of experience.

Links to free, self-paced training and fee-based instructor-led training, and on-demand learning are available on the certification web page. If you’re considering parlaying a technical position like a help-desk job into a career in IT management, it’s essential to work on your organizational, project management and people skills. Of all the help-desk certifications we’re highlighting, HDI’s offerings are probably the best-known and most respected of their kind in the industry. Anyone interested in career advancement in this fast-growing area of IT should dig into HDI’s certification credentials, especially at management levels. Dig into PC and mobile operating systems to configure and troubleshoot those systems.

Cybrary Administration Training Courses

You can and, for the best-possible results, you should, develop in-house training, covering everything that is unique and common to your MSP. If you notice a prospective level 1, capable of managing more issues but lacking expertise, a certification is a great way to fill the knowledge gaps and promote the technician to higher levels. The IT Help Desk Professional certification is one of the most basic qualifications available to students. This certification teaches students how to edit Windows software, network fundamentals, necessary commands, and device diagnostics. It’s also one of the quickest IT certifications on the list, with students just needing two hours to finish it.

They assist your product’s users and make sure that the technology and processes remain up-to-date and run as smoothly as possible. In the year 2021, most companies should have support teams to help customers through their journey with your business. Once you’ve completed the CCNA certification, you are able to take a variety of additional certifications with further specialization at the professional and then https://remotemode.net/ expert level. These advanced IT support desk certifications typically require completion of both a core and at least one concentration exam. Although the ITIL Foundation training and examination syllabus specifically includes a service desk component, the entire ITIL Foundation certification lends itself well to the help-desk industry. ITIL is an industry-accepted framework for managing IT service delivery.

How to Become a Help Desk Support Professional

Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. Their Network+ is a solid foundational cert that can help open doors to networking jobs. Consider this cert if you’re interested in a networking career path, but don’t want to be tied to Cisco.